Assistance
Twin Plus
Do you need assistance for your Twin Plus?
Find here instructions, guides and tutorials to make best use of your coffee pod machine.
Check the FAQ
Need help?
If I notice water leaks from the cup holder during coffee dispensing?
Check that the extraction chamber is properly tightened and consequently the lever is locked in the closed position. It also checks that the gasket located in the upper part of the extraction chamber is intact.
If I forgot to remove the pod after the coffee was dispensed and it stuck?
Don't try to rip it! Let the water flow from the dispenser for 3 seconds: the pod will come off on its own.
If the indicator lamp does not light up, what do I do?
Make sure that the plug is correctly inserted in the socket and that the ignition swtitch on the back of the machine is on "1".
I feel that the lever is too hard to close, what does it depend on?
You may have inserted the pod incorrectly, make sure it rests correctly on the steel plate.
Video Tutorials
Useful tips for the maintenance and use of your coffee machine
Twin Plus - First Use
Twin Plus - Inserting Shims
Twin Plus - Maintenance: Cleaning
Twin Plus - Using the Cup Warmer Rack
Twin Plus - Brewing Coffee
Twin Plus - Replacing the Seal
Twin Plus - Maintenance: Descaling
Twin Plus - Steam Dispensing and Preparing Cappuccino
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If you need assistance, call us or send an email
(Monday to Friday 9.00am to 5.30pm)
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800 217 661
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