Assistance

Do you need information about our products or technical support?
Contact us! Our operators will answer all your questions and provide you with the assistance you need.

1. How to ask for assistance

Before contacting us, we ask you to provide us with some information and then continue with the assistance as indicated in point 2

Have you purchased on our site?

Remember to provide us with:

the number corresponding to the purchase order received by e-mail;
the serial number of the machine (which you can find underneath the machine or on the side of the packaging);
the problem encountered.

Did you buy from one of our retailers, physical or online shops?

Remember to provide us with:

first and last name;
a telephone number;
purchase receipt or invoice;
the serial number of the machine (which you can find underneath the machine or on the side of the packaging);
problem encountered.

After ascertaining, with the help of an operator, the actual malfunctioning of the machine and the need for servicing, a code will be issued for repair under warranty. Only with the repair code can the machine be delivered to one of the local service centres.
Alternatively, you can ask for home collection by writing to didiesse@retenellarete.it.
If you are located abroad and need assistance, you should first contact us by phone and/or e-mail to receive a warranty repair code and then fill out the form on the foreign service centre page.